An Internet radio provider tries to re-engage its seemingly dormant subscribers by emailing them a Youreka survey. The survey begins with a simple question and then follows up with more targeted questions based on people's answers. As Youreka fine-tunes its questions to each person, people begin sharing rich feedback about what the radio provider can do to retain them as daily active users. Youreka then tells customer service reps which next steps to take to retain those specific subscribers.
A Maître D’ uses a tablet to engage a high-profile customer in their restaurant. The Youreka assessment evaluates the client’s experience and discovers ways to improve that customer’s experience and increase the likelihood of their return. Youreka then recommends next steps for the Maître D’ to take to improve the customer’s net promoter score.
A network engineer is on site evaluating the feasibility of a network install and gathers requirements to scope the implementation. The engineer captures specifics about the site using a Youreka assessment on their tablet, adding required products to their form as they go. Youreka instantly discovers areas for the engineer to review and ensures compatibility with the network.