An internet radio provider sends its seemingly dormant subscribers a survey link via email prompting them to re-engage. The Youreka survey begins with one simple question which is followed up by a pointed, better-informed question based on how they answered the first. The survey continues in this fashion to a point where the dormant subscriber has now shared how their experience could be improved including what it would take to get them to return as a daily active user. Youreka discovers and recommends next steps be taken by the customer service representatives to re-engage the subscriber.
A Maître D’ uses a tablet to engage a high-profile customer in their restaurant. The Youreka assessment evaluates the client’s experience and discovers ways to improve that customer’s experience and improve the likelihood of their return. Youreka then recommends next steps for the Maître D’ to improve the customer’s net promoter score.
A network engineer is on site evaluating the feasibility of a network install and gathers requirements to scope the implementation. The engineer captures specifics about the site using a Youreka assessment on their tablet, adding required products to their form as they go. Youreka instantly discovers areas for the engineer to review and ensures compatibility with the network.