Customer Success

Accountable Care Organization Case Study: How Reliance saved over $12 million

To affect readmissions, MSSP ACO Reliance needed real-time admission and discharge data to prevent unnecessary readmissions. With 9 care coordinators managing almost 15,000 patients, this data had to be consumable, actionable, and most importantly, timely. After implementing Synapse, our world-class population health and care management platform, Reliance’s team now has immediate access to full patient views and is alerted when ADT notifications occur. With Synapse, care coordinators get discharged patients on the phone, schedule to see a PCP, and ultimately, out of the ED – and have saved over $12 million in doing so. Want to learn how your care team can get the right information at the right time?
Synapsephm first case study thumbnailRead More About it Here

Managed Care Case Study: ComplexCare Solutions & Synapse

Extending the reach of a payer isn’t easy. Making a meaningful difference as a managed care organization often means dispatching clinical resources into the community to identify and impact hard-to-reach, high-risk members. Learn how ComplexCare Solutions, an expert in Medicare Advantage, Duals, and SNPs, engages members with in-home risk assessments and coordinated care management. With Synapse, CCS’s centralized care coordinates and on-the-go clinical resources have access to a 360-degree member view, mobile/offline capabilities, and seamless collaboration. Use of this scalable technology has improved coding accuracy to 98% and allowed care teams to identify 6x more diagnoses per member than the average health plan.
Synapsephm first case study thumbnailRead More About it Here

HUD (Housing & Urban Development) Improves Grant Processes With Synapse

The U.S. Department of Housing and Urban Development Office of Lead Hazard Control and Healthy Homes has been working with Synaptic and their Salesforce-based SynapseTM application to advance our grant management processes on multiple fronts. Over the course of 3 years, we’ve seen significant process improvements
Synapsephm first case study thumbnailRead More About it Here