We have worked with Synaptic [AP] for two years on our application. They are always very professional and ask questions about our business to make sure we are all on the same page. Their dedicated resources are efficient and always available for releases, support, and questions. Our Project Manager [at Synaptic AP] is prompt, clear, and concise with his communications and is available even after hours, which has been instrumental during our large release projects. I would recommend Synaptic to anyone who wants to work with consultants who have excellent resources, knowledge of Salesforce, and who will customize a solution to fit your business needs.
I worked with Synaptic [AP] for one-and-a-half years on an education solution in Salesforce that spanned multiple countries and brands, and I would work with them again in a heartbeat. Every person I engaged with at Synaptic was helpful, courteous, and extremely flexible given our project time frames and difficult customers. They were also clear about potential solutions and the effectiveness of each alternative in the grand scheme. We truly were partners in crime in that they were just as invested as us in finding the right solution to every problem. They possessed excellent knowledge of the system and its capabilities and were quick to absorb complex business processes and organizational idiosyncrasies. Sometimes resourcing was a challenge as most of the knowledge for our particular system solution sat with one or two people, but this is where Synaptic's flexibility and dedication to finding and implementing the right solution more than compensated. Highly recommend!
Synaptic did a great job of asking questions and understanding our business. Their team ran us through well thought out sessions and gave us plenty of opportunities to review what was being built. Overall, I thought the communication was prompt and informative. And they ultimately delivered our solution under budget. We are using them for administrative work on an ongoing basis, and I would strongly recommend them.
We are a team of experienced Certified Project Managers (PMPs) and SFDC certified architects and developers. On average, each consultant has 10+ years of experience in complex IT and four-plus years with Salesforce.com.
SynoV8™ is a propriety implementation methodology that we've developed over nine years. Battle-tested and agile, SynoV8™ ensures you achieve your business goals on time and under budget.
We define success up front with executive leadership and business users.
We share best practices with your team and design a system that supports your current and future needs.
We rapidly model solution components to save time and promote business involvement.
We confirm solution stability in real-world situations.
We offer customized, situationally relevant training to eliminate confusion and get users and executives off to a great start.
We know the ins and outs of the Salesforce platform and use that knowledge to help our clients avoid costly and time-consuming pitfalls. Our clients benefit from methods and processes that we have perfected over the course of hundreds of projects and several years.
We arm our project teams with premium tools to ensure their success. Some of these tools, which ultimately benefit our clients, include:
Losing a team member on a project is never good news. If the person leaving has knowledge stored in their head that's critical to the project or if your implementation partner can't quickly replace the lost teammate, your project will suffer. While we are proud of our retention rate, we don’t leave things to chance. Our SynoV8™ process ensures that design documentation is scaled to the size and complexity of your project so that key project knowledge is preserved and new team members can ramp up quickly. Unlike smaller firms, Synaptic’s rich pool of experienced project managers, architects, and developers allows us to reallocate resources quickly and keep your project on track.
Smaller firms often can't increase resources as needed to meet a deadline change or address a new initiative that your company has decided to fast track. As a mid-sized firm, we have the resources to quickly adapt to your changing business needs, leaving you rest assured that you'll meet all your deadlines no matter what.
At Synaptic AP, we don't treat you as a number; we treat you as our partner and valued client. We’re lucky enough to call many of our clients “friends”.
Unlike some firms, we don't assign you entry-level consultants for your projects. We equip you with dedicated experts who have the knowledge and experience to do whatever it takes for your success. You won't find this at other firms where top consulting talent is reserved for select clients.
- It’s our ethos and guiding mantra.
Synaptic AP is on the cutting edge of Salesforce.com development, and entrepreneurial thinking is in our DNA. We celebrate disruptive innovation and out-of-the-box solutions as part of our promise to do whatever it takes for your success. This flexible approach separates us from firms that aren’t able to find creative solutions for your specific needs.
Some of our proudest accomplishments include:
Large and small firms both present risks from a cost perspective. Large firms pitch you extra capabilities that end up increasing your overhead costs while failing to deliver much additional value. Meanwhile, small firms, due to lack of experience and higher employee turnover, may fail to adequately deliver the results you want. As a mid-sized firm, we're perfectly positioned to provide cost-effective results without the headache of limited resources.