The Knowledge and Reliability for a Better Cloud Solution
We have worked with Synaptic [AP] for 2 years on our application. They are always very professional and have always asked questions about our business to make sure we are all on the same page. Their dedicated resources are very efficient and always available for releases, support, and questions. Our Project Manager is always prompt, clear and concise with his communications and is available even after hours which has been instrumental during our large release projects. I would recommend Synaptic to anyone who is looking to work with a company who has excellent resources and knowledge of SF and can help customize your solution to fit your business needs.
I worked with Synaptic [AP] for 1.5 years on education solution in Salesforce that spans multiple countries and brands, and I would work with them again in a heartbeat. Every person I engaged with at Synaptic was helpful, courteous and extremely flexible given our project time-frames, difficult customers and more. They are also clear about potential solutions and how effective each alternative may be in the grand scheme. We truly were partners in crime in that they were just as invested as us to find the right solution to every problem. They possess excellent knowledge of the system and its capabilities, and are quick to absorb complex business processes and organizational idiosyncracies...! Sometimes resourcing was a challenge as most of the knowledge for our particular system solution sat with one or two people, but this is where their flexibility and dedication to finding and implementing the right solution for us more than compensated. Highly recommend!
Synaptic did a great job of asking questions and understanding our business. Their team ran us through well thought out sessions and gave us plenty of opportunities to review what was being built. Overall, I thought the communication was prompt and informative and they ultimately delivered our solution under budget. We are using them for administrative work on an ongoing basis and I would strongly recommend them.
Our team is composed of experienced Certified Project Managers (PMPs) and SFDC certified architects and developers who have, on average, 10+ years of complex IT experience, and 4+ years with Salesforce.com.
With over 9 years of intensive development, our proprietary SynoV8™ process is a battle-tested, agile implementation methodology designed to hit the ground running with targeted design sessions, followed quickly by demo sessions where you will see your vision come to life. And, if you don’t like what you see, don’t worry. We will fine-tune the design with you. That’s the beauty of iterative development!
Define success upfront with executive leadership and business users to ensure project success.
Leverage best practices and design a system that supports your current and future needs.
Rapid modeling of solution components to reduce wasted time and promote business involvement.
Confirm solution stability in real-world situations.
Customized, situationally relevant training to eliminate confusion and get users and executives off to a great start.
Salesforce.com is an incredibly powerful tool. And like most powerful tools, knowing the ins and outs will allow you to avoid a wide array of costly and time-consuming pitfalls. Our clients benefit from methods and processes that have been perfected over the course of hundreds of projects and years of experience. This compliments our personal touch with each client which we proudly refer to by name.
No project excels unless you have access to premium tools. Much as a world class chef needs the best ingredients to make their food amazing, we arm our project teams with everything they need to be successful. Some of the tools available that you will benefit from include:
Losing a team member on a project of any size is never good news. If the person leaving has all of the knowledge in their head or if your partner can’t quickly replace the lost teammate, your project will suffer. While we are proud of our retention rate, we don’t leave things to chance. Our SynoV8™ process ensures that design documentation is scaled to the size and complexity of your project to ensure no knowledge is lost and new team members can ramp up quickly. Unlike smaller firms, Synaptic’s rich pool of experienced project managers, architects, and developers allows us reallocate resources quickly to keep your project on track.
Oftentimes smaller firms aren’t in a position to increase resources as needed to meet a deadline change or address a new initiative that your company has decided to fast track. As a mid-sized firm, we have the resources to ramp up during the engagement as needed so that you may rest assured your deadline will be met even if your needs grow during the project.
At Synaptic AP, you’re not a number, you’re our partner and valued client. We value each customer we have, and in most cases, we are lucky enough to refer to our counterparts on the project team as friends.
Unlike with some firms, you will not be assigned to work with entry-level consultants at Synaptic. Our talent works on the front lines so when you engage with us, your assigned dedicated experts who have the knowledge and expertise to do whatever it takes for your success.This unique approach isn’t found in partners where there are several layers of personnel between you and their signature talent.
- it’s more than a motto for us, it's our theme and guiding mantra
Synaptic AP is on the leading edge of Salesforce.com development, and entrepreneurial thinking is in our DNA. We celebrate disruptive innovation and out-of-the-box solutions as part of our promise to do whatever it takes for your success. This flexible approach is what separates us from firms that aren’t able to adapt to find the unique solution that is best for you.
Some of our proudest accomplishments include:
In today’s economy, bigger does not always equal better costs. Oftentimes, extra capabilities used as selling points for larger firms, only result in additional overhead and expenses for you without delivering additional value. Small firms carry an opposite risk — failure to adequately deliver desired results due to lack of experience or the threat of employee turnover which can ruin engagement. We believe we are the perfect size to provide cost-effective results without the unnecessary headaches of limited resources.