End-to-End Field Service and Mobile Workforce Management Solutions

Built on the Salesforce Platform

Transform Field Operations With Real-Time Analytics, Agile Execution, and AI-Powered Mobile Tools.

Synaptic AP designs comprehensive Salesforce® solutions to support the nearly 20 million field service technicians and countless mobile workers across the globe. Leveraging traditional Salesforce® solutions and custom-built tools, we streamline your operations, arm you with actionable business intelligence, and guide your field teams through their most important—and challenging—tasks. We bring simplicity and ease of use to your most complex business functions.

Choose Your Industry


Dispatch field technicians to remote locations faster and increase first-time fix rates with a blend of Salesforce® solutions. Leverage actionable insights to deliver personalized service, seize up-selling opportunities, and increase customer satisfaction and brand loyalty.

Oil, Gas, and Energy

Upstream, midstream, and downstream operations, as well as oilfield services firms, can achieve a 360-degree view of their field operations and assets in Salesforce® . Evaluate risk, eradicate inefficiencies, reduce human error, and improve the performance of your technicians and engineers.

Consumer Goods and Retail

Radically improve retail execution, enhance in-store merchandising, and guide sales and service interactions from a mobile device. Shorten the time spent on retail audits and inspections while optimizing the opportunities to improve brand compliance.

Our Field Service and Mobile Workforce Capabilities at a Glance

  • Seamless integrations (ERP, Salesforce® , Supply Chain, DBMS)
  • Real-time analytics dashboards and customizable BI reporting
  • Offline data capture and automated device-to-Salesforce® data sync
  • Intelligent scheduling and dispatching based on skills, location, and time
  • Mobile e-signature, barcode scanning, and Einstein AI-powered image capture
  • Guided, contextual intelligence for field operations and mobile workers
  • Real-time alerts, instructions, and insights while onsite
  • Fast, simple work order creation and management
  • Quotes and estimates
  • Service history and sales account tracking

Proven Expertise in Mobile Workforce Management

Synaptic AP has been building mobile workforce solutions on the Salesforce Platform for some of the most trusted brands in the Salesforce® portfolio for the last ten years. No matter the size or scope of the project, we always devote ourselves to learning the intricacies of your business to design you the perfect Salesforce® solution.

Questions about your industry? Our field service experts are here to help.

Our Salesforce® Toolbox

Synaptic AP leverages five major Salesforce® components when building custom solutions for clients. We unify disparate data and simplify complex processes so you can maximize efficiency, avoid pitfalls, and achieve greater field service success.

The Salesforce Platform

We tailor your Salesforce implementation to your unique processes and make it easy for you to capture and leverage data right when you need it. The Salesforce Platform is the foundation upon which we build your holistic field service management solution.

Field Service Lightning

Salesforce’s mobile workforce management solution, Field Service Lightning, makes it easy to route and schedule the best resources for service requests, ensuring work orders are fulfilled as quickly as possible.


A Salesforce-native mobile forms app for assessments, audits, inspections, and surveys that lets your mobile workforce capture essential data onsite without having to leave the Salesforce Platform. Youreka guides mobile workers through customer interactions step by step to ensure better performance and higher customer satisfaction.

Einstein AI

Mobile workers can leverage real-time artificial intelligence, powered by Salesforce Einstein, to resolve complex issues and spot potential hazards. Einstein classifies the contents of the photos you take and gauges the intent and sentiment of a customer’s written feedback to help you triage problems you may have otherwise missed.

Custom Apps

No two business environments are identical. That’s why, in addition to deploying traditional Salesforce solutions, we also build apps that extend Salesforce throughout your organization.

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