Salesforce-Native Field Service Management Solutions

For Manufacturing

Streamline Field Service Operations, Optimize Onsite Performance, and Transform the Customer Experience.

Manufacturers face a variety of challenges with their field service teams due to inadequate mobile capabilities, fragmented ERP software, and siloed supply chain management. Synaptic AP designs and deploys comprehensive field service solutions on the Salesforce Platform that connect every facet of the field service lifecycle to ensure maximum efficiency and optimal onsite performance.

Transform Field Operations and Mobile Workforce Management

  • Dramatically increase first-time fix rates.
  • Decrease costs with predictive insights that prevent workplace hazards, equipment malfunctions, and product defects.
  • Rapidly schedule and dispatch the right resources to the right locations.
  • Deliver flawless, dynamically-guided installations, maintenance, and repairs that maximize customer loyalty and decrease churn.
  • Transform customer-facing operations into a revenue-driving engine with guided cross-sell and upsell insights.
  • Gain actionable insights and a 360-degree view of field service performance.

Our Field Service Management Capabilities at a Glance

  • Real-Time Analytics and Einstein-AI Powered BI Reporting.
  • Offline Data Capture and Automated Device-to-Salesforce® Data Sync.
  • Guided, Contextual Intelligence for Mobile Workers and Field Operators.
  • Scheduling, Dispatching, and Workforce Management Functionality.
  • Seamless Integrations (ERP, Salesforce®, Supply Chain, DBMS).
  • Mobile E-Signature, Barcode Scanning, and Image Capture.

Meet Karen

Karen is a service technician for Acme, a home appliance manufacturer. This is her second week on the job.

Free White Paper

3 Ways toBoost RevenueWith Mobile Field Service Management

Our Salesforce® Toolbox

Synaptic AP leverages five major Salesforce® components when building custom solutions for clients. We unify disparate data and simplify complex processes so you can maximize efficiency, avoid pitfalls, and achieve greater field service success.

The Salesforce Platform

We tailor your Salesforce implementation to your unique processes and make it easy for you to capture and leverage data right when you need it. The Salesforce Platform is the foundation upon which we build your holistic field service management solution.

Field Service Lightning

Salesforce’s mobile workforce management solution, Field Service Lightning, makes it easy to route and schedule the best resources for service requests, ensuring work orders are fulfilled as quickly as possible.


A Salesforce-native mobile forms app for assessments, audits, inspections, and surveys that lets your mobile workforce capture essential data onsite without having to leave the Salesforce Platform. Youreka guides mobile workers through customer interactions step by step to ensure better performance and higher customer satisfaction.

Einstein AI

Mobile workers can leverage real-time artificial intelligence, powered by Salesforce Einstein, to resolve complex issues and spot potential hazards. Einstein classifies the contents of the photos you take and gauges the intent and sentiment of a customer’s written feedback to help you triage problems you may have otherwise missed.

Custom Apps

No two business environments are identical. That’s why, in addition to deploying traditional Salesforce solutions, we also build apps that extend Salesforce throughout your organization.

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