Manufacturers face a variety of challenges with their field service teams due to inadequate mobile capabilities, fragmented ERP software, and siloed supply chain management. Synaptic AP designs and deploys comprehensive field service solutions on the Salesforce Platform that connect every facet of the field service lifecycle to ensure maximum efficiency and optimal onsite performance.
Synaptic AP leverages five major Salesforce® components when building custom solutions for clients. We unify disparate data and simplify complex processes so you can maximize efficiency, avoid pitfalls, and achieve greater field service success.
We tailor your Salesforce implementation to your unique processes and make it easy for you to capture and leverage data right when you need it. The Salesforce Platform is the foundation upon which we build your holistic field service management solution.
Salesforce’s mobile workforce management solution, Field Service Lightning, makes it easy to route and schedule the best resources for service requests, ensuring work orders are fulfilled as quickly as possible.
A Salesforce-native mobile forms app for assessments, audits, inspections, and surveys that lets your mobile workforce capture essential data onsite without having to leave the Salesforce Platform. Youreka guides mobile workers through customer interactions step by step to ensure better performance and higher customer satisfaction.
Mobile workers can leverage real-time artificial intelligence, powered by Salesforce Einstein, to resolve complex issues and spot potential hazards. Einstein classifies the contents of the photos you take and gauges the intent and sentiment of a customer’s written feedback to help you triage problems you may have otherwise missed.
No two business environments are identical. That’s why, in addition to deploying traditional Salesforce solutions, we also build apps that extend Salesforce throughout your organization.