2 Technology Must-Haves for Mobile Workforces in 2018

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Field service organizations struggle to retain experienced technicians. As a by-product, business leaders turn to contractors – so much so that by 2020, analysts predict 40% of field service work will be performed by contractors, not employees. While outsourcing a mobile workforce might be cost-effective, it lowers the quality of the services rendered and magnifies the problem of technicians failing to align with the host company’s priorities. Mobile technologies within the Salesforce ecosystem can help field service organizations overcome this dilemma. There are two vital things business leaders should consider when evaluating mobile workforce solutions in 2018.

Dan Bergner, VP of Product at Synaptic AP, unpacks the “2 Technology Must-Haves for Mobile Workforces in 2018” in a new blog post…

Read the full story on the Salesforce Ben Blog »

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