Customer Service

Give your customers the service they deserve

By transitioning your Customer Service operations to the cloud with Synaptic, you can take your existing applications, telephony solution, and social media accounts to a whole new level. That means you’ll be able to provide your customers with quicker, more personal service across the board, from your call center to Facebook and everywhere in between.

Enhance your customer experience with strategic IT

	Chatter With real-time collaboration that enables your agents to communicate across your company in real-time, you can solve the most complex customer issues more quickly and easily than ever before.		Call Center Everything you need for a reliable call center! Automatically create, track, route and escalate cases in one simple solution that integrates with your telephony or back-office operations.
	Social With Salesforce CRM, you can easily connect to your applications through Twitter, Facebook and other popular Web communities to join the conversation about your products, services and your business overall.		Community Solutions to help you capture business insight and the most innovative ideas out there through collaboration within your business, customer and social media communities.
	Mobile Use the mobile device of your choice to stay connected to customer issues, take a look at performance metrics, manage your team and fine tune your business processes. Doing business on the go has never been simpler, thanks to the cloud.		Analytics Take control of your business and get a better idea of who your customers really are. With high-level visibility and customizable reporting, you can get better insight to your organization for a better business.

Reduce the cost of support and make your customers happy with Service Cloud Customer Service solutions that are built around your unique business needs.

Contact us today.