Service Cloud

Customer-centric business solutions designed with you in mind

Synaptic’s Service Cloud solutions, powered by Salesforce.com, will dramatically improve your service operations, giving you the tools to provide a better customer experience for your clients. Synaptic’s blend of process and technical expertise allows you to drive efficiencies and improvements in your Customer Service functions across the enterprise.

Our customizable Service Cloud solutions allow you to:

    • Focus on Platinum Level Service – Attain the right balance between efficiencies and effectiveness in your service operations by improving contact quality, reducing time spent resolving issues and providing proactive, personalized support to your client’s time to resolution
    • Provide Customers with Self-service Options – Give your clients access to their data when they want it from any location with native, fully-integrated portal solutions
    • Multi-channel Management – Whether through the web, the call center, email, chat, social media, or mobile device, Synaptic will allow you to effectively manage every facet of customer interaction
    • Robust Collaboration – Share information quickly and easily throughout your enterprise, while connecting with partners and customers and make more informed decisions that will ensure higher levels of customer satisfaction
    • Proactive Service – Identify and communicate problems before they affect your customers, and provide real time status updates on their cases as you resolve them
    • Social Enterprise – Track what people are saying about you on the web, Facebook, or the blogosphere; cloudsource new ideas and view trends that affect your customers all while storing and viewing that data from within your CRM environment

Take your Customer Support organization to the next level with Synaptic on your side.