Facilitation

CRM Liaison and Administration

Customer Resource Management (CRM) – So much promise, so many challenges. You can invest tremendously, implement the best technology and provide thorough training, yet still fail. Try this simple test: Do your users maintain separate tools (Outlook, Excel, etc.) to help manage their processes? If so, your system is most likely BROKEN. Synaptic helps complete the circle by facilitating the interaction between your user community and your systems, making CRM an indispensable tool that helps you make more money and better support your customers.

Benefits:

• Improved forecasting accuracy, closure rates and leveraging of your corporate sales process
• Intelligent resource deployment to the deals that need and deserve support
• Increased effective workload capacity for support resources

Process Mentoring

Sales Managers are the unsung heroes of any successful Sales organization. They are the quintessential utility fielder of the team, asked to be experts in prospecting, closing, forecasting, and planning. By providing customized, systematic process support for everything from individual deals to entire sales teams, Synaptic gives your Sales Managers the freedom to expand their focus from working mainly with their weakest and strongest performers, and start driving performance across the entire team.

Benefits:

• Strengthened individual performance and improved team selling dynamics
• Increased adoption of corporate sales tools, training, and systems
• Shared team philosophies, lexicons, and value systems